Returns

We want your purchase to arrive safely and bring you joy. If this is not the case please do get in touch so we can help.  

Changed your mind?

If you are not entirely happy with your purchase then you have 14 days from receipt to let us know. Following this you have a further 14 days to return the item to us. 

Please email us at [email protected] to discuss your exchange or refund options. 

All items must be returned unused and in their original packaging with labels attached. 

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of return postage. We recommend using a tracked delivery service, as you remain responsible for the goods until they reach us.

Refunds will include the cost of the items and any applicable standard delivery charge. If you selected a more expensive delivery option, we will refund only the cost of our standard delivery service.

Refunds will normally be made using your original payment method.

Once we receive your returned items we will process your exchange or refund. It can take up to 7 days after receipt of goods for us to process a refund. 

Faulty goods

If an item you have purchased has arrived damaged, faulty or different to what you ordred please let us know as soon as possible. If applicable, photos of your delievery can be helpful in order to find the best solution.  

Please email us at [email protected] to discuss your options with us. 

If the item is genuinely faulty you will be offered an exchange or refund. 

Postage

We cannot cover postage costs for items returned to us unless the item is faulty. Original postage is not refundable. 

We are not liable for goods going missing in the post once you have returned them to us. We highly recommend that you use a tracked postage or courier service to return your items. 

Items that cannot be returned under the change-of-mind policy

Certain products, including personalised or custom-made items, may be exempt from the usual 14-day cancellation right. Where an exemption applies, we will make this clear before purchase.

These exemptions do not affect your legal rights if an item is faulty or otherwise fails to meet the requirements of consumer law.